Payment Terms & Refund Policy
Effective date: 15-Sep-2026
This Policy applies to payments made to Conduira Education & Training Services Pvt. Ltd. for its services.
Please read the quotation, enrolment confirmation and any service-specific terms before making payment.
1. Fees and service scope
Before you purchase a service, we will communicate the applicable fee, service scope and payment schedule.
The quotation or invoice will state whether taxes are included or charged separately.
A Conduira service fee does not automatically include university application fees, official examination fees, visa charges, travel costs or other third-party charges. Any included charges will be identified in writing.
Free profile evaluations and free assessments do not require enrolment in a paid service. Any paid service will be discussed separately.
2. Making a payment
Use only payment methods and account details communicated through Conduira’s authorised channels.
Provide an accurate payment reference and retain your receipt. A service is confirmed according to the written enrolment or service agreement, including any payment conditions.
We will never ask you to share your banking password, card PIN or payment OTP.
If you are unsure about a payment request, contact us before paying.
3. Instalments and payment schedules
Where instalments are offered, the amounts and due dates will be agreed in writing.
If a payment is overdue, we may pause the affected service after notifying you. Any resulting effect on deadlines or access will be explained.
Instalment arrangements do not change the agreed cancellation terms unless confirmed in writing.
4. Cancellation of Conduira services
Submit cancellation requests to studyabroad@conduira.com, preferably from the email address used for enrolment.
Include your name, service, payment reference and reason for the request.
Refund eligibility depends on the service purchased, the terms disclosed before payment, the work already performed and applicable law. Any deduction must have a valid basis and will be explained.
Test-preparation programmes
Fees for test-preparation programmes are ordinarily non-refundable when a student voluntarily withdraws or chooses not to attend, subject to the terms disclosed before enrolment.
This does not remove any refund or other remedy required by law, including where an agreed service is not supplied or is deficient.
Any batch transfer, deferment or change of programme requires written confirmation. It is not automatic.
Counselling and application services
The cancellation terms stated in your written service agreement apply.
We will explain any amount retained for work already completed or authorised third-party costs. Charges not previously disclosed will not be introduced simply because you request cancellation.
5. University application fees
Where an application fee has been collected through Conduira, you may request a refund if:
The payment has not yet been made to the University; or
The programme is closed for the intended intake.
We will review the payment’s status and explain the applicable refund position.
If money has already been paid to a university or another provider, its refund rules may affect recovery. We will identify any amount already remitted and any applicable, previously disclosed deductions.
These conditions do not limit your rights where an incorrect payment or application resulted from a failure in the service we agreed to provide.
6. Third-party payments
University fees, examination bookings, visa charges, accommodation, travel and other external services may be governed by the relevant provider’s payment and cancellation terms.
Where you pay a provider directly, refund requests normally need to be made to that provider.
Where Conduira collects an amount on a provider’s behalf, we will clarify the purpose of the payment and the applicable terms.
7. If Conduira cannot provide an agreed service
If we cannot deliver an agreed paid service, we will contact you to discuss an appropriate alternative or refund for the affected service, as applicable.
An alternative or credit will not replace a refund that you are entitled to receive under applicable law without your agreement.
8. Duplicate, failed or incorrect payments
Contact us promptly if:
You have paid twice for the same service.
Your account has been debited but payment is not confirmed.
You believe an incorrect amount has been collected.
Provide the transaction reference and payment date. Do not send passwords, OTPs or full card details.
We will reconcile the transaction and explain the next steps. Bank or payment-provider processing may be required.
9. Refund processing
Where a refund is due, our stated refund timeframe is 25 working days from the refund request. Please provide the transaction details needed to identify the payment.
Refunds will normally be returned to the original payment method or originating account. Any necessary alternative will be agreed and verified.
We will explain any permitted deductions and provide the refund reference where available. If a delay occurs, we will communicate its reason and the expected next step.
This timeframe does not override any shorter period required by applicable law.
10. Outcomes and refunds
An admission refusal, visa refusal, scholarship decision or test score does not by itself establish that a Conduira service was not delivered.
Refund requests will be assessed against the service agreed, the work provided, the terms disclosed before payment and applicable law.
We do not exclude responsibility for a failure to provide the agreed service.
11. Payment questions and complaints
Email: studyabroad@conduira.com
Phone: +91 891 2555123
Grievance contact: Mohamed Abdullah
Grievance email: studyabroad@conduira.com
Conduira Education & Training Services Pvt. Ltd.
48-8-6, NGR Towers, Opp. VHotel
Dwarakanagar, Visakhapatnam
Andhra Pradesh – 530016, India
Please include your name, service and transaction reference when contacting us.
Nothing in this Policy prevents you from approaching an appropriate consumer forum or other competent authority.